Terms & Conditions

This page (together with the documents referred to on it) constitutes the terms and conditions (the “Terms and Conditions”) on which you may make use of the cacibeauty.com website (the " CACI Beauty site" or the “Site”) whether as a guest or a registered user. Please read these Terms and Conditions carefully before you start to use the Site.

By accessing or using the Site, you are acknowledging that you have read, understand, and agree, without limitation or qualification, to be bound by the Terms and Conditions.

CACI reserves the right to and may change these terms at any time and will post such changes online. Please review these terms regularly to ensure you are aware of any changes as your continued use of cacibeauty.com after changes are posted means you agree to be legally bound by these terms as updated and/or amended.

Links from the Site

This Site may contain links to other sites and resources provided by us or by third parties. Such links are provided solely for your use and convenience. The link does not represent any endorsement or recommendation by us and does not mean we have any association with the linked website and we have no control over the contents of those sites provided by third parties and accept no responsibility for them for any loss or damage which may arise from your use of them. Where such sites are provided and operated by us you will be bound by our terms and conditions on such sites.

Any relationship you enter into with these sites is at your own risk and we strongly suggest you read their terms and conditions and privacy policies.

Please review our Privacy Policy, which forms a part of these Terms and Conditions and governs your visit to the Site, so that you may understand our privacy practices.

General terms & conditions

These terms apply to products ordered via the Internet. Internet offers relate to internet transactions only and may not be available by any other purchase method.

1. Seller

The Seller is Micromode Medical Limited. Registered in England and Wales at Companies House No. 02698578. Registered Office, 514 Centennial Avenue, Centennial Park, Elstree, Hertfordshire WD6 3FG. VAT registration number 587143614.

2. Order process

2.1 Our display of products on our website is an invitation and not an offer to sell those products to you.

2.2 An offer is made when you place the order for your products. Please see Customer Services – New Customers for information on how to place an order. However, we will not have made a contract with you unless and until we accept your offer (see point 2.5 below).

2.3 Payment is taken when we process your order and details have been checked. Products are subject to availability. If we are unable to supply the products, we will inform you of this as soon as possible. A full refund will be given if you have already paid for the products.

2.4 If you enter a correct email address we will send you an order acknowledgement email and may send order update email(s). These are not order confirmation or order acceptance from us.

2.5 Unless we have notified you that we do not accept your order or you have cancelled it, order acceptance and the creation of the contract between you and us will take place at the point the products you have ordered are despatched from our warehouse to be delivered to the address you have given us. It does not take place until that stage, even though we may have taken payment (see 2.3 above) or we have sent acknowledging emails (see 2.4 above). Very occasionally an error may occur resulting in the products described on our website not being the products actually available for sale. If this occurs your order will not be or have been accepted. We may ask you whether you wish to purchase other products we may have available or the products which may have been despatched to you in error. If so your order will be amended. Otherwise, we will treat any order as cancelled and any incorrect products despatched will be collected for full refund.

2.6 The contract will be formed at the place of despatch of the products.

2.7 All orders that you place on this website will be subject to acceptance in accordance with clause 2.5 of these terms and conditions.

2.8 We do not file details of your order for you to access please print out these terms and conditions and the order acknowledgement for your own record.

3. Payment

3.1 Payment may be made by any single one of the methods indicated on our website, we are unable to process orders with more than one method of payment.

3.2 A delivery charge will be applied at checkout for orders below £25.00 see section 4 for details.

3.3 We do our best to make sure that prices are correctly shown but very occasionally an error may occur. We will not accept an order if there is a pricing error.

FAQs on payments

When will payment be taken from my account?
For any order placed on our website, payment will be taken as soon as the order has been placed and confirmed.

Which payment methods can I use to place my order?
We accept Visa, MasterCard, JCB, Maestro, Diners Club and Discover cards. We also accept PayPal.

PayPal has taken my money, but I have not received a confirmation email?
Please note that occasionally where a PayPal order has been processed incorrectly then PayPal will provisionally take the funds from your account. However, these funds will be returned within 2-3 working days. Should you wish to call our Customer Care team to confirm this, then please call 02087315678 and select option 1. Alternatively you can email us at orders@caci-international.co.uk  

4. Delivery

4.1 We deliver to any UK address. We do not deliver to PO Boxes, orders placed for these addresses will be cancelled and a full refund will be given if you have already paid for the products.

4.2 Free delivery applies to UK Mainland orders of £25 and over placed online at cacibeauty.com . In all other cases standard UK Mainland delivery is charged at £4.99 per delivery address irrespective of the number or type of items. We deliver to any UK address.

4.3 Delivery is made via either Royal Mail's Tracked Delivery service or any alternative designated courier network.

4.4 Orders generally require a signature to acknowledge delivery. The signature of the person accepting delivery at the delivery address will be proof that delivery has been received by you or the person, to whom the order is addressed.

4.5 We shall have no liability to you in respect of any delay or failure to deliver a product due to circumstances beyond our reasonable control, including (without limitation) delay or failure caused by adverse weather, strikes or transport problems.

5. Cancellation

If for any reason you wish to do so, you have the right to cancel any order you have placed. Where the products have been delivered to you, you may cancel them within 14 working days, starting from the day after the products were received, in line with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

The following procedures will apply:

5.1 You can email our Customer Services Team. If you have contacted us to cancel before delivery of your products, though your order will have been cancelled, normally delivery cannot be interrupted (except possibly if cancellation takes place within 30 minutes of order). Please refuse any delivery of cancelled products or return them to us at your cost.

FAQs on Cancellation / Returns

What do I do if my order has missing items?

If your order has missing items then you must notify us by email within 48 hours of delivery of your order.

Email us at orders@caci-international.co.uk indicating your name, telephone number, order number, date of purchase and specify which items are missing.

We will then check our records and if any items are found to be missing we will send these to you together with an email confirmation.

What do I do if my order is damaged or faulty?

If your order has damaged or faulty items then you must notify us by email within 48 hours of delivery of your order. Items must be returned within 30 days to be eligible for a refund.

Email us at orders@caci-international.co.uk indicating your name, telephone number, order number, date of purchase and specify which items are damaged.

We will then contact you to arrange collection and upon receipt we will replace any damaged items.

How do I return my order?

If, for any reason, you wish to do so you have the right to cancel any order you have placed. Where the products have been delivered to you, you may cancel them up to 14 days, starting from the day after the products were received, in line with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Email us at orders@caci-international.co.uk with details. If you have contacted us to cancel before delivery of your products, though your order will have been cancelled, normally delivery cannot be interrupted (except possibly if cancellation takes place within 30 minutes of order). Please refuse any delivery of cancelled products or return them to us.

When will I get my refund?

Where a refund is due, it will be processed within 14 days of receiving back the returned goods using the payment card or method used for your purchase subject to any applicable deductions.

6. General

6.1 The reproduction of colours is as accurate as the photographic and production process will reasonably allow.

6.2 All risk in the products we supply to you, in particular the risk of any loss or damage, shall pass to you on delivery of the products to the address you specify in your order. Ownership of the products shall not pass to you until we have received payment in full in respect of such products.

6.3 We shall not be liable for any indirect losses you may suffer, including any loss of profit, income or anticipated savings as a result of our failure to comply with these terms or our negligence. Save that our liability in respect of any death or personal injury caused by our negligence shall not in any way be restricted.

6.4 These terms, constitute the entire terms on which we will provide products to you and cancel and supersedes all prior arrangements and representations, whether verbal or written.

6.5 We may amend these terms from time to time at our discretion without notice to you. Any amends will be posted on this website and will supersede any terms and conditions previously published by us.

6.6 No delay or failure by ourselves in exercising or enforcing any of our rights or remedies under these terms shall operate as a waiver of those rights.

6.7 If any one or more of the provisions of these terms should be held by any court to be unenforceable, such provision shall be validly restated to as nearly as possible approximate the intent of the clause and, if such clause cannot be restated for any reason, shall be severable from these terms and deleted.

6.8 You may not assign or sub-contract any of your rights or obligations under these terms to any person without our prior written consent. No third party shall be entitled to enforce any of these terms whether by virtue of the Contracts (Rights of Third Parties) Act 1999 or otherwise.

6.9 All matters concerning and incidental to any offer or agreement for the purchase and sale of products from our website shall be in English and construed and governed according to English law and the English courts shall have exclusive jurisdiction in all such matters.

THESE TERMS AND CONDITIONS DO NOT IN ANY WAY AFFECT YOUR STATUTORY RIGHTS

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514 Centennial Avenue, 
Centennial Park,
Elstree, Herts, WD6 3FG, UK
Copyright © 2022 CACI International. All Rights Reserved.
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